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Amaru3016's avatar
Amaru3016
Seasoned Newcomer
12 days ago

DLC Purchase error

Hi ya'll so I purchased Life and death on the EA App but for some reason whenever I try to play it it says that I don't have it. It appears as I never purchased it and the games says I need to buy it. I've uninstalled it multiple times and manually deleted it but nothing works. Do I have to buy it again?

8 Replies

  • Amaru3016  I've removed your first screenshot because it contained personal information.

    Are you saying the game thinks you don't own the pack when you actually play, or is it only that Steam thinks you don't own the pack?  Steam isn't going to list a pack as owned when you bought it directly from EA.  You can still use the content in a Steam install though.

    Please open the EA App, click Sims 4 > Manage > Manage add-ons, and see whether you can download L&D from there.  If you can't, and it's not already installed, let me know.

    If the pack is listed as installed, but it's not loading in-game, please run a search for its folder.  Open a File Explorer window, click This PC in the left panel, and enter EP17 in the search field in the upper-right corner. Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here.

  • Amaru3016's avatar
    Amaru3016
    Seasoned Newcomer
    11 days ago

    Hi, sorry for the first picture. but yeah I open Sims and it say's that I haven't bought or installed the pack 

  • Amaru3016's avatar
    Amaru3016
    Seasoned Newcomer
    11 days ago

    Now I can't access the world of the pack🙃

  • Amaru3016  It looks like you have at least two copies of Sims 4 installed on your computer, one on D and one on E.  Is there a reason for this?  If not, I'd suggest uninstalling one copy and trying only with the other.

    Whichever copy you keep, try deleting the EP17 folder and reinstalling the pack.  The folders you want to delete are directly inside "The Sims 4," in these two locations:

    D:\RON Vortex Mods\Sims\The Sims 4
    E:\Vortex Mods\Sims\The Sims 4

    When deleting the folder, make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager, under background processes.  Clear the EA App's cache before reinstalling the pack:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

  • Amaru3016's avatar
    Amaru3016
    Seasoned Newcomer
    9 days ago

    Let me know if you need me to send anything else
    Thank you so much for your help😄

  • Amaru3016  If the above fixes the problem, I don't need anything else.  If you still have any issues, then I'd like the same search run after you've removed one of the installs.

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