I have been having this same issue, I noticed that the only thing that brings customers upstairs for me is putting out free ice cream made from the ice cream machine. as soon as i put it out customers run upstairs. some stay upstairs but some return downstairs. and under my business activities i have “eat”. so far ONLY the ice cream brings them upstairs idk why they love it so much, if i put the popcorn popper upstairs nobody cares, it’s not a huge hit in general.
but yeah, if you guys want more foot traffic upstairs in your small business, put the icecream maker up there & assign an employee the task of making icecream.
