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v3l8w7au5bo5's avatar
v3l8w7au5bo5
New Novice
2 days ago
Solved

Something is wrong with my sims 4

it started yesterday evening when I tried to play the game, for some reason 3/4 of the screen became completely white. This is the list of things I did when I reentered the game and it was still 3/4 white;
 -Removed all script mods
-Removed all mods
- Repaired the game
-Deleted EA app
-Repaired 2 more times
- Deleted the sims 4 from my pc
-signed out and signed back in 2 times
-Deleted the sims 4 again 

Cleared localthumbnail cache (what i just did)

I am so lost as to what to do rn, I am running on a Windows 11 with my Windows Update being this morning at 9 am. 

  • v3l8w7au5bo5​  Try forcing the game to launch in windowed mode.  Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).

    If that doesn't help, try changing the settings listed in this post from bibliomak:

    Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525

    The Surface models affected by this (completely different) issue are distinct from yours, but it's always possible that all the models have some software or settings in common that affect how games run and that would be responsive to these changes.

4 Replies

  • v3l8w7au5bo5​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • v3l8w7au5bo5​  Try forcing the game to launch in windowed mode.  Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).

    If that doesn't help, try changing the settings listed in this post from bibliomak:

    Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525

    The Surface models affected by this (completely different) issue are distinct from yours, but it's always possible that all the models have some software or settings in common that affect how games run and that would be responsive to these changes.