stuck on the loading screen
hii i updated my game today thinking that i could finally open the game but now it does (after 4 attempts) and i only get stuck on the loading screen. anyone else have this problem?or it's just me.. ...
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Hi Hiraivall
Could you please provide the following information
- Are you using mods/cc in your game ? Please remove them and test without them if you do. Please pick a thread tag for that.
- What platform are you playing on (PC, Mac, Playstation, XBox). Please pick a thread tag for that.
I tried removing the mods and my cc, and even then, when I try to launch my game to play with my Sims, it just gets stuck on the loading screen for hours. I thought maybe I should just let it load, but it simply won't. And whenever I try to open the game through the EA app, it keeps telling me I need to update the game, even though I already have. No matter how many times I press the update option, it keeps saying I need to update the game.
Honestly, I don't know what to do anymore. 😞
What game version shows in the lower left corner of the main menu ?
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.
Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.
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