"So_Money;c-17639820" wrote:
"OEII1001;c-17639748" wrote:
"Simpatsyann;c-17639729" wrote:
I thought she was completely professional. She’s the Executive Producer, not a community manager.
I thought that her response was textbook perfect. She stated that she understood their position, and then explained her position. One does not have to agree with her position, but her conduct was neither unprofessional or condescending.
I think that’s what bugs me about it. It’s like they’re reading answers from a How to Deal with Customers 101 textbook. It’s a bog-standard tactic to placate the other side, but under the surface I don’t believe they care about the other side’s feedback.
If they do, you say they're talking down to you. If they don't you say they're unprofessional. It seems like a carnival game where you lose no matter what.
