Forum Discussion
5 years ago
I am having problems as well since the patch/update. My game seems to pause and then crash randomly. Either on its own or when trying to interact with an objects like clicking on the fridge, clicking on the mailbox, clicking on TV sometimes the Sim itself becomes unclickable. Unable to identify anything that would cause the issue. The pause/crash isn't oblivious at first because you see the Sims standing there moving slightly, you can see them breathing, looking around occasionally. Car traffic is still passing by and the tree's moving etc., but the in-game clock/time (minutes/hours) is not progressing. I cant click on anything else and have to wait. It stays like this whether I click pause, game speed 1x, 2x, or 3x. Then a few moments later, it unfreezes after about 5-10 minutes and the menu for the first object i clicked on shows up. The very next time i click on another object the same thing happens. After about the 3rd attempt to click any object it freezes for a long time and then crashes with the following message:
The Sims 4 has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available
I tried saving and then exiting, but that failed as well.
Troubleshooting performed and details:
Details:
Windows 10: Up-to-date
Dell Latitude 5500
All device drivers up-to-date
No mods
Scripts not allowed
Troubleshooting performed with no changes. Issue persists:
Closed out the game, started again
Restarted/rebooted my device
Uninstalled Sims 4 along with all expansion packs, deleted Sims 4 folder in Program Files (x86), then re-installed using Origin client
Tried playing after disabling my A/V (Bitdefender)
Tried playing after launched game in offline mode
Once again, the game was working fine before the update.
Any help would be appreciated.
The Sims 4 has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available
I tried saving and then exiting, but that failed as well.
Troubleshooting performed and details:
Details:
Windows 10: Up-to-date
Dell Latitude 5500
All device drivers up-to-date
No mods
Scripts not allowed
Troubleshooting performed with no changes. Issue persists:
Closed out the game, started again
Restarted/rebooted my device
Uninstalled Sims 4 along with all expansion packs, deleted Sims 4 folder in Program Files (x86), then re-installed using Origin client
Tried playing after disabling my A/V (Bitdefender)
Tried playing after launched game in offline mode
Once again, the game was working fine before the update.
Any help would be appreciated.
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