SimGuru Silence on Twitter: When Will They Respond?

I think they are tired of the personal attacks/insults/cries for them to loose their job all the time. It's important for them to protect their mental health. I know last year a guru got called out for blocking simmers and everyone . Poor guy was literally protecting his mental health and trying to keep his sanity from player harassment. Then he got berated for blocking because apparently he's suppose to sit back quietly and take the attacks like a slave for simmers.

In my own personal opinion I kind of hope they don't respond. I wouldn't as a dev.
My mom always told me it's not "what" you say it's "how" you say it. If people have a problem there's no reason we can't all sit down and discuss like civilized adults. But that's not what I saw/see happening on social media.
I also question the tons of players I saw on Twitter very aware of potential bugs reviewed by game changers and tons of warnings. Yet they still brought the pack and then proceeded to curse out gurus.
I don't think people understand they are not obligated to do or say anything. They could be like
A lot of other gaming companies not engage at all no matter what your problem is.

I also take into consideration they are working from home. There is nobody in my life that I know who has not been affected by the ongoing pandemic, jobs especially, as if work is not stressful enough on it's own.
And even if things did not come out exactly as they had hoped with the pack I acknowledge the fact that they tried. And I can appreciate the intention and what they put into it.
Sorry if this is not the answer people want to hear but I don't agree with how the whole thing has been handled by players and I feel the way I feel. Plus with all that said they probably need permission from managers or whoever to say exactly what higher ups want. Things they say can affect the whole company they can't just say anything. It's up to whoever is in charge to decide how they want to proceed, if and what they want to respond.

And the funny/sad part is, regardless of what they say or how they respond they will be met with animosity either way. Gurus have issued apologies in the past only to be called fake and condescending. They can't win no matter what they do. So if they never respond I'd be okay with it.

@Babykittyjade brilliant response. ??

I don't know if they're even allowed to respond. They probably want to address the situation and talk about what's going on, but considering how even the official Twitter is dead, they might be under a gag order by EA until they can think of some way to issue a statement. I got that feeling when they went silent after Journey to Badgame.

No idea how they can respond though. They already issued an open letter saying "we hear you" and "we'll try to do better." It'll come off as disingenuous if they do it for the thirty-millionth time. Maybe they can issue refunds, but The Sims 4 is still plagued with so many troubles that things like this are going to keep happening. Not that I blame the gurus for this, given how they work under EA, and EA is... yeah.

EA, not the simgurus should probably do something, give the community something to talk about. The community, hell, the whole world could use some good news now or something to cheer them up with.

I think the community have showed that they were not okay with them releasing a pack that was broken, so it would probably be a good idea for them to show that they are listening and will not attempt to do it again, and also that they show their commitment to their game by fixing it.

But I can post ad infinitum about what Maxis and EA should do, in the end, they themselves have to realize what they are doing and how they can improve.

Just...do something, give people something else to talk about. People will talk about the recent thing EA and Maxis did, and the recent thing they did was releasing a pack that was broken.

Not only do I think they likely won’t address it, I think the era of high direct community engagement is over. @Babykittyjade has made some great points. They tried to engage, and they tried to deliver on this community’s ever changing and never ending wishlist only to be used a human punching bags. I think they will rarely now return to Twitter if they return at all, and honestly I don’t blame them. This community asked for more engagement and transparency and the gurus obliged and for their troubles they were verbally abused, harassed, and insulted. No explanation they gave would suffice, no improvement they made was adequate. They were summarily stripped of their humanity and their dignity and for what? A game, an idle distraction, a past time pursuit. It’s been disgusting and disheartening to watch. The good side of this community is very good, the dark side however is horrifying and heartbreaking.

I don't think they will respond, nor do I think they should have to. EA as a corporation should be addressing customer concerns, not the devs and the sim gurus who I'm starting to feel are being thrown under a bus over this.

"Pamtastic72;c-18070932" wrote:
Not only do I think they likely won’t address it, I think the era of high direct community engagement is over. Babykittyjade has made some great points. They tried to engage, and they tried to deliver on this community’s ever changing and never ending wishlist only to be used a human punching bags. I think they will rarely now return to Twitter if they return at all, and honestly I don’t blame them. This community asked for more engagement and transparency and the gurus obliged and for their troubles they were verbally abused, harassed, and insulted. No explanation they gave would suffice, no improvement they made was adequate. They were summarily stripped of their humanity and their dignity and for what? A game, an idle distraction, a past time pursuit. It’s been disgusting and disheartening to watch. The good side of this community is very good, the dark side however is horrifying and heartbreaking.

That's the risk with becoming an "official spokesperson" for a game. Which the simgurus turned into. And it's sad that it turned into this.

I hope that the simgurus will still be around, but we are going to need some community repairing after this. Give the community something else to talk about and look forward to.

We need to stop being so emotionally invested into this game, we can still be excited and disappointed about things, but it feels like this has turned into another level.

"Babykittyjade;c-18070917" wrote:
I think they are tired of the personal attacks/insults/cries for them to loose their job all the time. It's important for them to protect their mental health. I know last year a guru got called out for blocking simmers and everyone . Poor guy was literally protecting his mental health and trying to keep his sanity from player harassment. Then he got berated for blocking because apparently he's suppose to sit back quietly and take the attacks like a slave for simmers.

In my own personal opinion I kind of hope they don't respond. I wouldn't as a dev.
My mom always told me it's not "what" you say it's "how" you say it. If people have a problem there's no reason we can't all sit down and discuss like civilized adults. But that's not what I saw/see happening on social media.
I also question the tons of players I saw on Twitter very aware of potential bugs reviewed by game changers and tons of warnings. Yet they still brought the pack and then proceeded to curse out gurus.
I don't think people understand they are not obligated to do or say anything. They could be like
A lot of other gaming companies not engage at all no matter what your problem is.

I also take into consideration they are working from home. There is nobody in my life that I know who has not been affected by the ongoing pandemic, jobs especially, as if work is not stressful enough on it's own.
And even if things did not come out exactly as they had hoped with the pack I acknowledge the fact that they tried. And I can appreciate the intention and what they put into it.
Sorry if this is not the answer people want to hear but I don't agree with how the whole thing has been handled by players and I feel the way I feel. Plus with all that said they probably need permission from managers or whoever to say exactly what higher ups want. Things they say can affect the whole company they can't just say anything. It's up to whoever is in charge to decide how they want to proceed, if and what they want to respond.

And the funny/sad part is, regardless of what they say or how they respond they will be met with animosity either way. Gurus have issued apologies in the past only to be called fake and condescending. They can't win no matter what they do. So if they never respond I'd be okay with it.

I don't think they are allowed to say anything but the official sims account or ea help can just put out a tweet to let everyone know they are working on fixes. But I don't really expect that I just expect them to just release a patch and then put the fixes in the patch notes.

I don't really even know exactly which controversy to which the poll refers, and honestly I don't care. It's hard to be deafened by silence when you're not in the hall (Twitter, in this case), for one thing. And for another, I find it difficult to care about or even take seriously anyone with so much free time that they can whinge about a game on social media when there's so much going on in the world of so much more importance, which merits far, far more attention right now.

"Pamtastic72;c-18070932" wrote:
Not only do I think they likely won’t address it, I think the era of high direct community engagement is over. @Babykittyjade has made some great points. They tried to engage, and they tried to deliver on this community’s ever changing and never ending wishlist only to be used a human punching bags. I think they will rarely now return to Twitter if they return at all, and honestly I don’t blame them. This community asked for more engagement and transparency and the gurus obliged and for their troubles they were verbally abused, harassed, and insulted. No explanation they gave would suffice, no improvement they made was adequate. They were summarily stripped of their humanity and their dignity and for what? A game, an idle distraction, a past time pursuit. It’s been disgusting and disheartening to watch. The good side of this community is very good, the dark side however is horrifying and heartbreaking.

Yeah I'm sad that simguruninja seemed to not be active anymore and I don't blame him since I think he was getting death threats. But he was the most active and helpful guru, even more active than the community manager. But it could be because a previous cm was stalked and threatened.