So has anyone else had the issue where a patient checks in, and as they are waiting, their cat starts running around like crazy and leaves the lot to go to the complete other side of the map? I've had this happen several times, and sometimes they will come back, but it takes like 3 sim hours, all while the rating is dropping. Or they glitch out and never return, also dropping my rating. It's infuriating!
As to some of the other posts I've seen; If you are having a hard time getting your other hired vets to do any work, set just one task, and pay for training every night. They still ignore patients and messes sometimes, but it seems to decrease the frequency.