Please I need help. After the last update, the text in the game does not load, show me some code - 439AF8D9. We tried uninstalling and reinstalling the game, but unfortunately it's still the same. We tried removing the mods and the game won't even start. Don't know what to do with it? Thank you
has5eov3l75y Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you still can't play, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
