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XxD34THcat's avatar
XxD34THcat
Seasoned Newcomer
7 days ago
Solved

after update black screen

I tried to load into my game after the update today, and my whole screen is black. It won't let me choose any option to play the game. Is anyone else experiencing this? I have attached a screenshot of my screen. 

Any help would be appreciated. 

Thank you.

  • crinrict's avatar
    crinrict
    2 days ago

    HI greenwitch1993​ 

    It's possible that it's related to the save. So for now, just put the save game back (a copy of it). I'm putting complete instructions but please report back after putting the save in. If it works on the save without putting anything else pack, you can go on and do the rest.

    You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.

    First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves (these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.

    Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.

    You will need the following folders

    - Tray (your households and lots you have saved to library)- Custom Music (if you added any)
    - Screenshots (if you've taken any)
    - Videos (if you've taken any)
    - ConfigOverride (if you made any although I recommend redoing those)
    - Options(.ini) (although I recommend to just redo your settings in the game)

    Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.

    All other files are recreated and not needed.

57 Replies

  • WinkMakesSims's avatar
    WinkMakesSims
    Rising Novice
    7 days ago

    I didn't download any weird mods/cc and I haven't downloaded UI mods and stuff like that.

    First it was my CAS UI not showing up, and now this.

    I can't click anything at all, I still need to turn it off via task manager, I doubt anyone else is having this problem and if you are and you somehow fixed it, tell me how.

     

  • XxD34THcat​ x52bgq0t9f3x​ 0u812d1dntu​ phelp002​ pumpkin858​ rxntckill_03​ 

    Please remove your Mods folder and test again.  You don't need to save your progress.  Please also repair the game.  In the EA App, select Sims 4 > Manage > Repair; in Steam, right-click Sims 4 and select Properties > Installed Files > Verify integrity of the game files.

    If that doesn't help, please please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save, if you can do so, and see how it runs.

    If that doesn't help either, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • rxntckill_03's avatar
    rxntckill_03
    Seasoned Newcomer
    7 days ago

    I updated my game after getting a pop up for new content/an update on the EA app and, when the update was complete, I was met with a very nasty surprise. Since seeing what my game screen looked like, I've moved my mods and saves to my desktop, unistalled and installed The Sims 4 and nothing has changed. I'm sure the update has caused this as, when I played before the update, everything was working just fine. I really wanted to play my game today as it's the only game that I really like at the moment so this is a huge let down from EA. Any help would be much appreciated if anyone knows the true cause of this issue or, if it's from the update, any idea how to fix it.

     

  • pumpkin858's avatar
    pumpkin858
    Seasoned Novice
    7 days ago

    Yeah my game looks basically exactly like that after the update. really hope this gets fixed soon :/

  • phelp002's avatar
    phelp002
    Rising Newcomer
    7 days ago

    I cant even get that far. It does the logo screen then complete black.

  • kyliforniaaa's avatar
    kyliforniaaa
    Seasoned Novice
    7 days ago

    mine just sits here and refuses to close. i cant click nuthinnnnn

  • larissashere's avatar
    larissashere
    Seasoned Newcomer
    7 days ago

    Hello! My problem is just as the title says, my sims 4 has a black starting screen and the texts look very odd and when i load into the game it automatically puts me in the manage worlds screen and I dont know what mod or cc is doing this! please help!

  • kyliforniaaa's avatar
    kyliforniaaa
    Seasoned Novice
    7 days ago

    mine just stays stuck right here and refuses to close

     

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