Can't click on map to travel

I just recently got Sims 4 for the first time and I thought I was doing something wrong since I couldn't travel to other parts of town. But I just downloaded one of the pre-built stories and one of the steps is to travel to another part of town and I'm unable to.

When I get to the map screen to travel I can hover over different areas but only some expand to show what I'm looking at, and I can't click on any of them.

I'm on a Mac.

I've tried restarting (numerous times after each trouble shooting step). I've cleared the cache (though maybe I did it wrong?). I've also repaired the game. I don't know what else to do.