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glitterlesbian6's avatar
3 years ago

Can't place household broken game

Hey all. I'm a noob player, but not new to the sims. I started playing Sims 4 recently and unfortunately it's sorta broken. I don't know if anyone can help, but whenever I try to place a household from the gallery, it takes me to the right screen, but it's all messed up. No sims to be found/located. I tried taking all the mods out of my game, problem still persists. Tried to repair the game through Origin, didn't work. I tried deleting the localthumbcache.package etc. Still nothing. I really don't want to have to do a factory reset. Please someone help, I'm so fed up with this. 

1 Reply

  • HI @glitterlesbian69 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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