"brieecheesee;c-16259645" wrote:
> @rosemow said:
> brieecheesee wrote: »
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> @rosemow I hope I'm not rushing you but I'm starting to get very stressed out because everything I've tried hasn't worked. I put sims in windowed mode on accident and now whenever I open the game it will just say that it's not responding and crash, then make me restart my laptop. Please please please help me asap.
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> Hello @brieecheesee
> Could you please post your DxDiag info here.
> To gather a DXDIAG on your computer, do this :
> Press and hold the Windows key and the letter R on your keyboard
> You will see a Run box in the lower-left corner of your screen
> Type dxdiag in the text field
> Click OK
> Click the Save All Information button, found on the bottom of the DXDIAG report
>
> After you have saved your dxdiag info on your computer, go to the pastebin site -
> and copy/paste the dxdiag info into the white box there. Press the button to create the new paste - text file.
> Then post here in this thread the web address of your dxdiag info that is on the pastebin site. You will need to replace the --- in the address with h.t.t.p as you are a new member and can’t @brieecheesee
It got very serious recently and has absolutely trashed the entire game so I posted on the EA website. Here is what i said: Today I updated my Sims 4 and it was going smoothly. I played sims a little bit before actually doing the update and it was fine. I then did the update and began playing again. After opening the game it said that my custom content had been disabled so I enabled it once again. Then I did that about 50 more times and it would always disable itself. After getting extremely sick of doing it when I re-opened sims for the final time it said it wasn't responding but didn't crash. Instead it went into a tiny window with the only options available being the exit, minimize and full screen options. I couldn't do anything else, couldn't even see the game. I thought it was just a one time thing so I opened it up again... And again and again and again. Nothing has worked, I've deleted disk space, I've gone into the depths of my computer, checked all my CC, nothing is wrong with my computer it's the game. My computer was a little slow at first anyways but clearing disk space helped that. Now my only problem is Sims. Please tell me what to do to actually fix this without re-installing the game.
I sent an error report to Origin and it said my code number was (can't post link). I've only been playing Sims since Christmas and I'm really upset (yes I cried a little) because I'd spent so much time and effort trying to play the game and now I can't even load the game! Please help! Origin is working fine it's just the game!
Hello @brieecheesee
I am sorry that you are having these issues. I send a hug to you <3
Move your whole mods folder to the desktop. Then start the game and test to see if that helps the issues. If it does help, then put your mods/CC back into the newly generated mods folder in the sims 4 folder one by one or in batches and testing the game after each one to see which is the cause of the problem. Put one item or batch in , test the game , take it out. Then test another one, to find the cause of the issue.
Try resetting your sims 4 folder and see if that helps. To do that, move your sims 4 folder ( that is in Documents -Electronic Arts - then the sims 4 folder is there ) to the desktop. Then try to start the game. If you can start the game, a new sims 4 folder will be generated. Exit the game and then copy back the "saves" , "screenshots" "tray" "custom music " and "mods" folders from the desktop sims 4 folder to the new sims 4 folder, replacing the new generated folders with the old folders from the desktop sims 4 folder.
Then go into game options, enablec cc/mods and script mods settings. Exit the game. Reload the game and see if the issues remain,
Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game
If you are still unable to,load your game, could you please post your DXDiag info like I posted in the above post.
