custom content shows in mods list but not in create-a-sim

hello! i am currently having an issue where my sims 4 recognizes my mods and all the custom content, meaning they all show up in the mods list in the beginning and are enabled, but none of these cc appear in create a sim (for example all the hairs i downloaded are not there) i have deleted and tested using only one, restarted the game, removed the filters, and made sure everything was enabled.

not sure what to do from here was i would like the content, has anyone experienced this and found a fix?