Forum Discussion
Jiranunp
6 months agoNewcomer
I played the sims4 and try to create the new sim and move into the house but got the error pop-up as attached image. and the household that I previously play was disappeared and can't recover. pls kindly help. I try to restart the games many times.
and I also got the lag time. After I create the new sim and move on the next stage to create house. the time of loading to next stage is really long. sometime it stuck to that page.
crinrict
6 months agoHero+
Could you please provide the following information
- Are you using mods/cc in your game ? Please remove them and test without them if you do. Please pick a thread tag for that.
- What platform are you playing on (PC, Mac, Playstation, XBox). Please pick a thread tag for that.
- Any LastException files in your documents folder. Upload them to either google or oneDrive and post the link here.