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natalier98's avatar
natalier98
Rising Vanguard
2 years ago
Solved

Lots and inventories disappearing/deleting after 10/31/23 update

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.102.190.1230
What expansions, game packs, and stuff packs do you have installed? All packs except Journey to Batuu and Horse Ranch
Steps: How can we find the bug ourselves? Unsure, this is the first time this has happened to me
What happens when the bug occurs? I opened my current game and all the lots in the world I was playing in (Mt. Komorebi) had disappeared. I loaded into my current household and their lot was empty and they had the same amount of funds as they'd had previously (not as though the house had been sold). When I went to the map view, the original house that comes pre-built on that lot was viewable from the map, as well as the default versions of two community lots in the world that I knew I had edited. When this first happened, I immediately exited out of the game without saving and took out all my script mods. When I went back in, it was still like that. Now the pre-built house had disappeared from the map view as well and it was just an empty lot. I just loaded back into the game to check my sims' inventory as well. Their household inventory didn't have anything from the deleted house. I checked one of my adult sims' inventories and ALL of the photos were blacked out. Also, their infant appears in the household and I can click on his icon but he appears invisible in the actual world. Also my game has been taking FOREVER to load as I've gone back in to check all of this. I still have my script mods removed and I'm unsure what's causing the slow load times.
What do you expect to see? I expect to see my sims' houses and other lots as they were the last time I played.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It was after the 10/31/23 patch. I have never had this issue with any previous patch, even with the same mods (ex. mc command center, ui cheats extension, TOOL)

I really hope there's a way to fix this! I have never encountered this glitch before in my 7 years and 5,000 hours of playing. I'm really attached to this current household and not only was their house full of photos, but so were their inventories and those appear to be gone as well. I have a version of the house saved in my library from before their newborn aged up but presumably all of his infant photos are gone now. I have a separate version of this save but it was from so long ago (their 3rd kid hadn't even been born yet). Like I said ever since this glitch started I have not saved at all so hopefully there's a way to repair this current save? All the tips I've seen about this glitch are from years ago and I'm really not sure what to do. Please help!

8 Replies

  • natalier98's avatar
    natalier98
    Rising Vanguard
    2 years ago
    @Bluebellflora Thank you! Hopefully someone knows what to do. I tried restoring from a slightly older save and had the same issues. Now I'm seeing random artifacts like the debug llama icon appearing on the map view. I've never had such a huge issue like this that prevents me from playing and I really hope there's a solution!
  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    Hi @natalier98. Let's see if a folder refresh solves some of these issues.

    First, like Bluebellflora suggested, make sure you don't have iCloud or OneDrive or anything similar syncing your Electronic Arts or The Sims 4 folder.

    Then let's back everything up and make a new folder:

    • Exit Sims 4 then drag your whole Sims 4 folder from Document > Electronic Arts to your desktop.
    • Launch Sims 4 and start a New Game. Redo your Options how you like them.
    • Start a "New" game to see if in this state, things are as you expect them.

    If you still have the problem, it's time for a Game Repair.


    If you don't still have the problem, it's time to check out your save again to see if the fresh folder has fixed it:

    • Exit the game, copy just your most recent save file into the new Saves folder
    • Start the game and use "Load" to open that save file. Check the issue with lots

    Let us know how this goes! If it goes well for lots but not for inventories, you might want to go just a save or two back in restoring versions to see if you get inventories back.

  • @natalier98 

    UI Cheats has been updated so you'll need to grab the new version if you haven't already.

    If your save still shows the same problems after you do the repair and create the new user folder, take a look at all your worlds to see if you spot any lots with an exclamation mark in a green or orange triangle.  What you've described matches some of the symptoms of a bug that's been around for a while and seems to hit people randomly out of the blue.  It can start well before you find it if you don't check on all worlds on a regular basis.  Basically, what happens is the lots show on the map but disappear when you load them, and the sims will be standing out front.  After that, you can't place another build on that lot or if you can, can't set a venue type for the lot.  You can't even move the sims to a new lot via the normal methods.  You can save the sims from those lots by going to CAS from Manage Households, but chances are they will be corrupt and unusable.  This bug is especially nasty as it corrupts the save.  Any lots that were affected are simply gone for good and any sims on those lots will usually be corrupt.  You can salvage most of the builds and sims that were not on lots with the problem.  But the end result is once you have it, your save is toast and you'll be starting over in a new save.  You can read more about it in this post:

    [NEEDS SAVES] Orange Exclamation signs over lots / Houses disappear - Answer HQ

    Take a few minutes to read through the post and compare it to what you have happening in your save.  Hopefully it is not what you have going on.  

    Hope this helps.

  • natalier98's avatar
    natalier98
    Rising Vanguard
    2 years ago

    Thank you so much for the help! I read the linked article about this issue on Mac and I think the issue I was having had to do with not enough storage on my internal hard drive. Once I cleared out my storage I reloaded the save and everything was back to normal. I also updated UI cheats and my UI is back to normal.

  • natalier98's avatar
    natalier98
    Rising Vanguard
    2 years ago

    Thank you so much for answering my question! I managed to fix the issue this time by clearing out some space on my hard drive. I'm assuming the game was having trouble because there wasn't actually enough space on my hard drive to run the game but it was somehow running anyways (and only barely). My save seems to be back to normal, however the glitch you described here is eerily similar to what was going on in my save, so I'm nervous that the bug actually did happen and it could happen again in that save at a different time. I saved some backups just in case so hopefully that doesn't happen. Would it be helpful at all to share my save data with someone to help solve this glitch for other players?

  • CGrant56's avatar
    CGrant56
    Hero+
    2 years ago

    @natalier98 

    I'm glad you don't have that particular bug and got your save going again.  Since you've gotten your game back to normal now, you should be ok, as far as the exclamation point/triangle bug is concerned.  You don't need to send your save since you don't have the bug.  Enjoy your game!  

    Hope this helps.

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