Lots being deleted from gallery.
I updated my sims 4 a month ago only for all my lots in my gallery to be deleted and all these households and games I've previously deleted to be restored. I have lost every single lot I try save to...
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The issue is that everytime I email EA support, I give them a very indepth list of my problems and break them down and they always, without fail, start talking about problems that have absolutely nothing to do with the issue I'm facing, like not even a little bit, it's almost as if they never actually read my email instead first place or tell me they can't help me with something that falls under the categories they said they can help me with. It drives me crazy.
I get zero error codes and nothing ever pops up to indicate that there are any issues/problems, I have literally no clue why this is happening suddenly after their most recent update and their support team can't even seem to actually read my emails and it's incredibly frustrating because I know it's nothing to do with my pc because nothing else is impacted, literally nothing else, just Sims which indicates this is an EA/Sims issue.
Usually if it's to do with my pc, my League of Legends would be impacted or the other games I have installed, but none of them are in any way, not even a tiny bit.
@RetroLeoxo For your in-game library, it sounds very much like OneDrive is syncing your files by deleting the new ones and redownloading the old. You could try removing the old Sims 4 content from OneDrive, or at least the Tray folder; if there's something you want to keep, back it up elsewhere.
Please also check OneDrive for any newer files, especially in Tray, that are dated recently but have additional text in their names. For example, there might be a ⚽ at the end, or some other number; or you might see your computer name, e.g. DESKTOP-[some characters]. Or the Tray folder itself might be renamed. OneDrive does this to avoid duplicate names and to notate where the files originated. But in either case, the game can't read those files when the names have the extra text.
If you find newer files you want to recover, just delete the extra characters in the name. You can see examples of the correct file formats here:
https://www.carls-sims-4-guide.com/forum/index.php?topic=26535.0
For the Gallery issue, if this is only happening recently, that may be because the Gallery is having intermittent outages. But it's also possible that the issue with your in-game library, whatever that turns out to be, is happening before the Gallery upload succeeds. So if you fix the former, the latter may be resolved as well.
