Re: Sims 4 Downloaded Houses Not Appearing In Library

Include custom content is turned on in my library and game settings.

I don't think there's an issue with the tray files? I downloaded builds in 2019 and those show up but the ones I've recently downloaded aren't. The builds from 2019 are pralinesims build and they've retired so I don't think they'd update their tray files out of the blue like that?

'If you download tray files from another location, do THOSE show up?'

Do you mean like a different website?

@serendiqiity If you are downloading by adding files directly into your tray folder, if those files have errors or are missing content that's required to show up and function properly in the game, this could explain the issue with getting them to show up in your library &/or function properly in your game.

Did you test to see if lots are showing up properly in your library if you choose to "Save Lot to My Library" in the gallery,  as @Psychotps mentioned?
 

I saved a build from the gallery to my library and it showed up.

I recently downloaded a build from paysitesmustbedestroyed, put the tray files in the tray, mods in the mods folder. That build didn't appear either.

@serendiqiity It could very well be that there's an issue with this player's build/tray files &/or the Mods. It could be a number of factors or a combination. I'm tending to think this may be the issue since you were able to download a different lot from the gallery successfully.

I asked my friends about it and they seemed to download the movie cinema fine. It showed up in their library.

@serendiqiity Hmmm... Well, I don't use Mods/CC, though I have messed with my tray and have downloaded or shared via tray files before. Since @Psychotps is familiar with both tray files and Mods/CC maybe he'll have additional tips with this new information.

• Is there any possibility that some of the tray folders are missing (I believe they use more than one, depending on the type - household, rooms, lots)?
• You could download the folder again and see if you see any thing in them that you don't have?
• There's a great post with information about using Mods/CC that you may want to reference: https://answers.ea.com/t5/Technical-Issues-PC/FAQ-How-to-use-Mods-CC/td-p/8781409

Well, since I don't know which lot you're referring to...  You said "Movie Cinema" and I found one by "jenba-sims" called "Newcrest Cinema" with tray files that had CC as well.

I tried it and it worked just fine. The files were in a zip file in a subdirectory. I just ignored the subdirectory and placed the 8 files themselves directly in my tray folder, ran the game, and it showed up half-way down my list. I had to turn on Advanced/Show Custom Content in the "My Library" tab before it would show up.  I placed the lot, went into build mode and it looked fine, (except for all the missing CC)

So, even if you don't have the CC, the lot will show up fine in your library, it'll just be missing all the CC.

One thing to remember, if the maker of the lot used the moveobjects cheat to place things, you'll need to have it turned on before placing the lot or some of the items will move around...

testingcheats on

bb.moveobjects

{place the lot}

bb.moveobjects

testingcheats off

Have you tried different ones? I have one I made that's got no CC. It uses stuff from a lot of different packs, but no CC.

Edit: The only thing I'm not sure about is what would happen if the tray files contained items from say, "Realm of Magic", and you don't have that pack installed? I have them all so that won't happen to me.

ThePsycho
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@Psychotps Just for reference, you don't need testing cheats enabled to use MOO (though it works just fine with testing cheats enabled also), but you forgot to add 'on' after 'bb.moveobjects'. So...

1. Open the cheats panel:
   With your lot open in build mode, press Shift+Control+C to open the cheat console box (upper left of your screen)
2. Enter the following in the cheat code box:
   bb.moveobjects on (press enter)
   You will see a confirmation message: “MoveObjects cheat is ON”
3. To turn off the MOO cheat enter the following in the cheat code box:
   bb.moveobjects off (press enter)
   You will see a confirmation message: “MoveObjects cheat is OFF”

Edit:  Oops...

@Psychotps  I'm so sorry... I never realized that if testing cheats were on you don't need the 'on' after typing in the moo cheat. Wow. Thank you, I learned something new!! 🙌

Didn't show up.

I doubt there's a possibility I'm missing files.

What if I delete my tray file and load up the sims to let it generate a new one?

I'm probably gonna look like an idiot right now, but I have two Tray folders so maybe I put it in the wrong folder?

There's one that's

Documents > Electronic Arts > Tray

And another

Documents > Electronic Arts > The Sims 4 > Tray

@serendiqiity You have two tray folders? Is your game reading either of them? Is the second folder named "Tray_copy" or something? The game's only designed to see one "Tray" folder.

IDK. I've been saving builds from the gallery and sims I've created to my library successful so I assume so.

It's just Tray no _copy no ⚽ just Tray. both of them

Apparently ( 1) turns into a soccer ball lol

@serendiqiity You don't look like an idiot at all - that's a good question. And sorry, I mistakenly thought you had two 'Tray' folders in the Documents > Electronic Arts > The Sims 4 > Tray folder. The game will only see/read the one 'Tray' folder that's located inside the "The Sims 4" folder.  That particular 'Tray' folder will hold the contents that you see in your Library in the game.

Ah okay that makes sense.

I put the tray folders in Documents > Electronic Arts >The Sims 4 > Tray and the builds appeared!

Thank you for all of your help!!! @SheriGR @puzzlezaddict @Psychotps 

@serendiqiity 

Does the other 'Tray' folder contain the files you have been having trouble viewing in your game? (Please see my last comment. If so...

1. Make a copy of your 'The Sims 4' onto your desktop before trying this (as a backup, save it on your desktop or something).
2. Then open the 'Tray' folder located at...  Documents > Electronic Arts > Tray and copy all of the files inside that folder.
3. Next, paste all of those files into the tray folder that's in the correct location, which is the one the game is reading... Documents > Electronic Arts > The Sims 4 > Tray
4. Now restart the game and see if the houses and content that you were trying to add to the game is in your library.

@serendiqiity Too funny... while you were figuring it out I was 'step-by-stepping' you though that in a separate message (composing it)!! Lol!! I'm so happy all of your builds are now appearing in your library. Have fun! 🙌

Hi I seem to be having the same sort of  problem but it’s just that NONE of the builds I have downloaded have worked ? I have doing it all right 

documents>electronic arts> The sims 4 legacy edition> tray 

I don’t think that it would do this because I have legacy edition as I have quite a lot of cc 

although a lot of the cc I download doesn’t show up in game so I’m really stuck of what to do please  can you help ? 

@xxkeeleypxx I'm thinking it may be useful to you to read through the information on the Legacy Edition on this webpage: https://sims4.crinrict.com/eng/2019/11/sims-4-legacy-edition-2/

Since the Legacy Edition will not include or accept/need any updates or new packs since Realm of Magic, I would guess that it may be possible that if you added any Mods/CC after that time or which were updated to accommodate packs or game versions from after the release of the Legacy Edition you may run the risk of a conflict with your edition - or that may be the reason the CC is not showing up now?

The Legacy Edition does not include the Gallery and cannot download things you choose from the gallery. Please see the link above for more information and a more thorough explanation.

my tray is on the sims 4 and it still isnt being read