Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.79.93.1030
What expansions, game packs, and stuff packs do you have installed? Expansion Packs: All EXCEPT Snowy Escape and Cottage Living. Game Packs: All EXCEPT Vampires and Batuu. Stuff Packs: Paranormal, Nifty Knitting, Tiny Living, My First Pet, Laundry Day, Toddler, Kids Room, Romantic Garden. Kits: NONE
Steps: How can we find the bug ourselves? While in-game click on the refrigerator, click "Cook...".
What happens when the bug occurs? After clicking "Cook..." the game will freeze with a bluish tint over the whole screen. You will not be able to click anything but you will see the plumbobs still spinning and your mouse is able to move.
What do you expect to see? I click on "Cook...", the menu opens instantly for options of what to cook.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The update for Spa Day has been downloaded, ever since I have had this issue.
This is what it looks like:
@Keli2Kiwi: You say you use mods. Try testing without them? (Move your Mods folder to a safe place elsewhere on your computer, delete localthumbcache.package from The Sims 4 folder in Documents, and Repair the game in Origin.)
Also, I've read that TwistedMexi's Clean UI currently causes crashes if you try to cook while using it. EDIT: @CGrant56 told me on Discord that...
"Yeah, but getting the Cook, Bake, or Gourmet Cooking selection menus when you click on a fridge or even Open these days does take a lot longer if you have a full fridge I've noticed. Much longer in my game since CotL. There are more options on the fridge now too. CotL added a lot of stuff for the fridge too. And that color in the OP's post is what it does when the selection panels come up. The only time I've seen those thing be fast is with an empty fridge."
Still, testing without mods is a good idea, anyway. 😉
It's definitely Mod or CC related, I turned off CC and script mods in-game because for some reason when I try to transfer my Mod folder out of my Sims 4 folder it says that something is still running in another tab (there's nothing open), also I don't have TM Clean UI but I do have T.O.O.L downloaded along with BetterBuildBuy. The shaders (kindle spice dove) I have downloaded do cause slowness but never crashing so I'm just trying to figure out what is "open" with my CC.
Thank you and @CGrant56 !
@Keli2Kiwi: You're welcome! (Was the game running when you tried to move the mod folder, though?)
Also, BetterBuildBuy and T.O.O.L. are reported broken with the patch, too. (I double-checked to be sure.)
This same thing happens to me very occasionally with what seems to be random menus. It happened to me when I tried to buy something from a vending machine in mt komerebi and it also happened when I tried to open the fabrication menu. I do use cc (no mods only cc) but it has never caused me any issues before.
I started a brand new game for the Toddlers challenge, mods disabled.
It happens to me very regularly (onece or twice every Sim day) on a toddler chair food selection menu.
Hi @Xarienne
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
