Forum Discussion

Seasoned Novice

1 month ago

Solved

Stuck on initial loading screen prior to main menu.

For the past couple of days my game has been loading up until it hits the first screen with the plumbob. It spins a little then the plumbob disappears, the words freeze and the music stops. When I ch...

nellyrozayy
1 month ago
Hey sorry for the late reply. Turns out I had a hidden sims 3 file in my mods folder. I used a program called Plumbuddy to root out the issue and it found out what caused my game not to launch. Thanks for the help, I did take your advice and updated my driver to the newest one.

puzzlezaddict

Hero+

1 month ago

nellyrozayy When you tried the clean Sims 4 folder, did you add your saves back before testing, or were you unable to load to the Main Menu even with no saves (or anything else) present? Did your saves or other files reappear on their own? OneDrive could redownload them without telling you, so please make sure this didn't happen, and if it did, pause OneDrive syncing and try another clean folder.

AppHangB1 errors are somewhat generic in that they can be caused by a variety of game issues and also by a system issue such as a bad graphics driver. Your driver is 15 months old, so if the above doesn't help, or you confirm that your clean folder was in fact clean, try updating the driver. You can get the newest one from AMD here:

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-5000-series/amd-ryzen-5-5500u.html

Run the installer as an admin: right-click the download and select "Run as administrator." Restart afterwards and before trying to play.

nellyrozayy

Seasoned Novice

1 month ago

Hey sorry for the late reply. Turns out I had a hidden sims 3 file in my mods folder. I used a program called Plumbuddy to root out the issue and it found out what caused my game not to launch. Thanks for the help, I did take your advice and updated my driver to the newest one.