Forum Discussion

ElzoBe's avatar
ElzoBe
4 years ago
Solved

The Sims 4 Blurry/Distorted Thumbnails

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.88.228.1020
What expansions, game packs, and stuff packs do you have installed? Get To Work, Get Together, City Living, Cats & Dogs, Seasons, Island Living, Discover University, Eco Lifestyle, Snowy Escape, Cottage Living, Outdoor Retreat, Spa Day, Dine Out, Parenthood, Jungle Adventure, Dream Home Decorator, My Wedding Stories, Perfect Patio, Cool Kitchen, Movie Hangout, Romantic Garden, Kids Room, Vintage Glamour, Bowling Night, Fitness, Toddler, Laundry Day, Moschino, Tiny Living, Nifty Knitting
Steps: How can we find the bug ourselves? On The Gallery and when viewing packs in the Main Menu
What happens when the bug occurs? Thumnails are distorted, seem blurry. Worse for household thumbnails and items in packs in the Main Menu.
What do you expect to see? A clear image as was preivously seen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

I did purchase My Wedding Stories this week and that is when the bug first appeared but I'm unsure if this was the cause of the bug. Attached document shows the bug.

  • crinrict's avatar
    crinrict
    4 years ago

    @ElzoBe So, I haven't found any better suggestions yet but could you try a factory reset ?

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

19 Replies

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  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    To be sure you also have them in the game like in the build menu or Sims portraits ?

  • ElzoBe's avatar
    ElzoBe
    4 years ago
    @crinrict No, it's specifically affecting the pictures I showed which include all uploads on The Gallery. My Library isn't affected but everything that I have uplaoded to The Gallery has this issue on The Gallery specifically. All Builds on The Gallery are slightly worse quality than they were before, it is a lot worse for Households and Rooms. Everything else in-game is normal.
  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @ElzoBe OK. Thanks for the info. Going to ask around with other helpers cause I'm convinced I've seen this before.

    Will get back to you.
  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    @ElzoBe So, I haven't found any better suggestions yet but could you try a factory reset ?

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • ElzoBe's avatar
    ElzoBe
    4 years ago
    @crinrict So I did the reset yesterday and I checked straight after and it wasn't fixed. I've loaded up the game today and it is completely back to normal, I didn't do anything different in between. Weird but it's fixed! Thank you for all your help.
  • Jagijungkookie's avatar
    Jagijungkookie
    4 years ago

    Thank you so much! this helped me with my problem. some of the thumbnails on my clothes were red/white and had question marks on it. after doing this, i repaired my game and it went back to normal!

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