Can’t download The Sims 4 for PlayStation with my ea play account
I have EA play and I’m trying to download The Sims 4 but it’s not letting me download it. When I get to the PlayStation store when I click to download it on the EA play hub it tells me I have to pay for it from the PlayStation store.
All the other games say I can download them from the store except for The Sims 4.
Please help!
Hey @chaudwaffel Are you trying through the EA Play app, or through the PlayStation store? Could you also take a moment to try the following and check again?
Restart your console:
- Turn off your console and then turn it back on.
Make sure your PS4's system software has the most recent update:
- Select Settings at the top of the PlayStation home screen.
- Choose "System Software Update" and allow any system updates to install.
- Reboot your PlayStation 4.
Clear your PS4's cache:
The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.
- Press and hold the PlayStation button on your controller.
- Select "Turn Off PS4".
- Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
- Restart the PlayStation 4.
