Forum Discussion

5 years ago

Solved

Can’t download The Sims 4 for PlayStation with my ea play account

I have EA play and I’m trying to download The Sims 4 but it’s not letting me download it. When I get to the PlayStation store when I click to download it on the EA play hub it tells me I have to pay ...

playstation

xbox

EA_Illium
5 years ago
Hey @chaudwaffel Are you trying through the EA Play app, or through the PlayStation store? Could you also take a moment to try the following and check again?

Restart your console:

Turn off your console and then turn it back on.

Make sure your PS4's system software has the most recent update:

Select Settings at the top of the PlayStation home screen.

Choose "System Software Update" and allow any system updates to install.

Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.

Press and hold the PlayStation button on your controller.

Select "Turn Off PS4".

Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.

Restart the PlayStation 4.

EA_Illium

EA Staff (Retired)

5 years ago

Hey @chaudwaffel Are you trying through the EA Play app, or through the PlayStation store? Could you also take a moment to try the following and check again?

Restart your console:

Turn off your console and then turn it back on.

Make sure your PS4's system software has the most recent update:

Select Settings at the top of the PlayStation home screen.
Choose "System Software Update" and allow any system updates to install.
Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.