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UniqueHobbiest1's avatar
2 years ago

Cant install base game for the first time

I cant install sims 4 basegame free version on my ps5 for the first time i tried everything 

4 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @UniqueHobbiest18 

    Are you getting a specific error message when you try to install the base game, or are you not seeing it as available to claim and download from the PlayStation Store? 

  • it a specific error message ws-116483-3 which is false because i can download anything else from the playstation store just fine 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @UniqueHobbiest18 

    First please try a full powercycle on your PlayStation as well as your router/modem, let me know if you're still seeing this error code once you've tried that. 

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