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Nxght_Plays666's avatar
Nxght_Plays666
2 years ago
Solved

City living pack wont download

I bought the city living pack on my ps5 and the sims game if i go to my packs says i have it but PlayStation says i dont? What should I do?
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi @Nxght_Plays666 

    Is the pack showing as unowned if you follow the steps here?

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Nxght_Plays666 

Is the pack showing as unowned if you follow the steps here?

  • Restore the licenses on your console 
  • Go to your Game Library 
  • Scroll to Your Collection
  • Select The Sims 4
  • Scroll down to Add-Ons and locate your DLC here
  • Select the DLC in this list and select Install
  • When the download finishes, let your new content install and restart The Sims

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