Connection is Required error when logging in on PlayStation
I downloaded the new update today on my PS5 and it keeps saying to login to my EA account to use online features. My Internet is working fine so this has to be an EA issue. Is there a way to fix this? Also, my Sims on my home screen have been stripped of their clothes and my female Sim no longer looks pregnant. I'm scared to fully load into my save. Help, what do I do?
Scratch all that I've said below! I was rereading posts here and looking at my game Options when I realized that in Game Options > Other I didn't have "Online Social Features Access" displayed at all, but had "Link EA Account" button! Pressed it, relinked my PSN and EA accounts and now it works! It's weird that it got unlinked in the first place, as I had it linked since The Sims 4 console release, but all is good that ends good! 😅
I’m sorry to see someone else is having this problem, but at least we both know we aren’t alone!
I played around with it a bit before coming to work this morning, and an error message popped up in the right corner of the main menu so quickly you’d miss it if you blink. Took me three times loading the game to get a screen grab. It reads "Ea app authentication failed. Please log in to EA app to enable online features." (see attached screen grab) It’s acting as though I am not connected to the network, and certainly looks that way too on the main menu, but I can still access the gallery and the game sees me as being connected. If I load into a save and then go back to the main menu, I see the sidebar ads and info and the fancy new background. If I reset settings at that point, they will stick throughout my play session, even if I change save files.
At some point between starting the game and the main menu loading, a connection to something is being lost and then regained. About one time out of ten, everything loads normally and I see the full screen ad for the new preorder and the main menu looks as it should, but I will still need to reset all settings, as they just are not sticking at all. It feels like there are two problems happening. One being the network connection weirdness and one being the settings resetting. I’ve played without internet in the past and didn’t have problems with settings not sticking. I wouldn’t think settings would need a network connection, but who knows these days.
What I have tried is restoring my license for Sims 4, resetting and clearing the cache on my PS5, and using different household WiFi networks. None of this made any difference at all. Game still takes forever to load, main menu still behaves as though it lacks network connection though it’s connected, and settings much be reset. It’s all very frustrating.
We're currently investigating this issue internally. In the meantime, please make sure your accounts are linked if you've never done so.
You can follow the steps that EA_Solaire shared below to link up your accounts if needed.
Let's be sure your EA account and PSN are fully linked.
From the main menu of The Sims, head to Game Options-> Other and select the option there to link your EA account. Once you're fully linked up, try a full restart on your game and let me know how that looks please.
Since the latest update I cannot play online and it keeps saying can’t connect to my Ea account. It’s not my internet i have already checked. It was working fine yesterday. I am linked to my Ea account also and it is still not working. I really wanted to participate in this event. 😢
Okay, so whenever I launch the Sims 4 on my PS5 it automatically just goes to the menu screen and doesn’t make me sign in. However, it keeps giving me this error message: “EA app authentication failed. Please log in to EA app to enable online features.” Here’s everything I have tried: I’ve checked my network connection (all good), I’ve renewed my license, I’ve deleted and reinstalled the game, and I’ve restarted my PS5. It does not give me an option to sign in anywhere, not even on the “other” tab in Game Options, which has been recommended to people with a similar issue. I’ve tried so many times to reconnect using the “reconnect and resume download” button on the Sims Delivery tab to no avail as it keeps giving me the same error message. Also, every time I change the settings on the Game Options tab, it goes back to its original state whenever I close the game and open it again. I have no mods or expansion packs, just the base game with all updates. I’m at a loss for what to do - this is so frustrating. Please somebody help!!!
Same thing just happened to me as well and I’ve closed my game out and restarted my PlayStation also checked my internet but still gives me the same message it’s giving you. I was fine before I did the update but today it’s just not working. Hopefully it’s something they can fix fast cause it’s highly annoying
The same thing is happening to me now as well. After the update things were fine for a bit but now my games are all completely unplayable. I’ve followed the steps, I redownloaded deleted redownloaded and nothing. Disappointed considering I just bought kits yesterday.
I'm getting the message "EA app authentication failed. Please log in to EA app to enable online features". I checked my account on EA, and it shows it's already linked to my PS 4 account. I checked my wifi and even reconnected to the internet to be sure. I cleared the ps 4 cache. It won't fix the problem. I didn't get this issue until after I installed the new update.
Similar issues still for me, too, only it got worse. Before uninstalling/reinstalling, the only issue was the game settings fully resetting every launch. But after that, it now will not load into the main menu at all
