Content Missing from Creative Library

Yesterday, I login into the game to play and I received and save file corruption error. I was terrified that my save file was corrupted but it was my library. My whole library deleted and factory reset. All my Sims I have created, the content I have downloaded from the gallery, and all my builds are gone! I did manage to upload some of my sims but there are a few just lost. This is the second time this has happened to me. The first time I started uploading to the Gallery Cloud system but I was unable to access the Gallery Cloud with this error which made me worried how deep this corruption. I don't own the new pack and quite frankly, I will not be spending money on this game for a while. This beyond frustrating it is unplayable.