Crashing
I just downloaded 2 new stuff packs and everything was good until a couple hours ago. My sims game kept crashing every time I tried traveling anywhere and now it just crashing every 5 mins. I uninsta...
Forum Discussion
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Sul sul, @Shadowfax1004.
Thanks for getting back to me on how it went. I apologize for the wait.
If you'd like for us to try a bit more troubleshooting, we can also try rebuilding the PS4 database. To do that, please run through the following:
- Back up your game saves. You'll also want to ensure you know your PSN ID password before continuing.
- Boot up your PS4 in Safe Mode.
- In safe mode, choose the option to rebuild your database. Although it shouldn't delete any data, it can take some time to complete.
- Once complete, select the option to restart the PS4 normally.
Please let me know how it goes for you.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? :eahigh_file: Accept as Solution
ASK. ANSWER. LEVEL UP.
@EA_Arrenai Nope, sorry. Worked for a day then started lagging badly and finally started crashing again whenever I click manage worlds. Weirly enough, travelling to venues still works. I’ll keep reporting it on PS whenever it crashes
- EA_Arrenai
Hey there, @Shadowfax1004. Thanks for the updates, and I apologize for the wait.
I took a look into a few things, as you mentioned your concern over the size of the save. The save size you see on your PlayStation 4 may not accurately represent how large your save games are for The Sims 4. This is due to the PlayStation 4 save system reserving space for The Sims 4 saves.
As for the lagging and crashing, could you try a brand new save to see how it runs? I'd like to see how a fresh save works with travel and world management, if you could.
Thanks!
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? :eahigh_file: Accept as Solution
ASK. ANSWER. LEVEL UP.
- @EA_Arrenai It’s still doing it. Totally random. Works for a while (I could travel, manage worlds etc), then crashes entering CAS to create uniforms or during saving. It’s also mixing households. Like when it crashes, I have to restart a game and one of my saves says last played household Thompson but displays picture of Caleb Vatore and his wifey (Thompson was one of my households that I put in unplayed households over a month ago).
I’m really hoping we’ll get updates PC got (so far we’re 3 behind). Can’t use restaurants because random sims steal my sim’s food and to add a cherry on top, most of waiters are vampires and keep attacking customers or serving food in bat form lol. And Straud is a chief of police so that’s a no too 😂
All jokes aside, I’m old enough to be playing almost daily since Sims 1, never had so much issues as with Sims 4 (and I own both PC and console ones). Sad. Luckily I’m mostly a builder so I can enjoy it anyway, but exploring gameplay without crashing or so many bugs would be nice too- EA_Arrenai
Thanks for the update, @Shadowfax1004.
Let's see if we can dig a bit deeper. Since you're a PlayStation 4 user, would you be able to do help us out with sending us your main save? We can send it over to the team to take a look.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? :eahigh_file: Accept as Solution
ASK. ANSWER. LEVEL UP.
Community Highlights
- EA_Cade3 years ago
Community Manager
