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OGRevellica's avatar
12 months ago
Solved

Daily Rewards Crashing PS4

Ever since the update adding Daily rewards was installed, my game is tanked. I kept getting blue-screen errors telling me an add-on is corrupted & I need to reinstall, & the add-on it shows as corrupted is Sims 4.

I Uninstalled. Restarted & rebuilt my PS4 database before reinstalling with all 61 of my packs.

I dropped the house I built & the family I was working with, 2 days later same blue screen error every time I open. 

So I uninstall, rebuild database, reinstall everything again. 

I had a feeling that the Daily rewards were the problem, so I didn't claim any. Created brand new characters, built a brand new house. 2 days later, enrolled 2 characters in college after getting them magic and Boom! same error.

I've had to redownload & reinstall so many times in the past month I'm going to hit my data limit w/ my internet provider. 

I haven't gotten to do half the stuff these packs are *supposed* to be capable of because the game gets corrupted & I have to reinstall before I can really progress. 

* no mods, no cheats activated

* I originally bought the base game + cats & dogs on disc and played for years, but ever since EA put the base game out for free I've had nothing but problems. 

* Also, I replaced my ps4 a year ago because I couldn't play Sims - but Red dead redemption is fine, so it's not my console. 

7 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hello @OGRevellica 

    What specific error code are you seeing when this happens? From your PS4 main menu, please head to Settings-> System-> Error History

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @OGRevellica 

    Thanks, this error points to an issue with the game disk, or the hard disk drive in your console. Are you still currently playing the disk version, or are you now using the free digital version of The Sims? 

  • Hello!

    I stopped using the disc & did a fresh install with the Free download version since around the beginning of this year

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @OGRevellica 

    Thanks for those details, if you're seeing this error using a digital version of the game, it sounds like your console may need to be sent in for repairs. Please reach out to PlayStation support directly so they can look into this a bit further with you. 

  • Respectfully,

    The game worked fine after installing the free download version for several months until your two latest updates. 

    I understand you're adapting a computer game for several different consoles. When the PS5 came out I worried that code for the PS4 users would not be looked at as closely. 

    The game loads & the error occurs when it  opens the splash window for the daily rewards. It is not my console. 

  • RheaFallout's avatar
    RheaFallout
    Seasoned Hotshot
    12 months ago

    I'm having this problem too. Have had the digital version of Sims 4 on my ps4 since 2020 and last Friday I got an error screen saying "Game application data is corrupted and I need to uninstall and reinstall application". Which I have never had on any other games on my console. 

    Game has been crashing constantly and really really bad lag since the free rewards were implemented.

    At this point I'm too scared to re install the sims in case I loose everything and access to my 22 purchased add ons.