Does anyone elses Sims just randomly stop moving or doing stuff?

@BluberrySalad I have been told by a fellow helper the following:
There are only 2 existing methods of repairing the game on console: 

1. Try clearing your cache by power-cycling your console. You can turn your console off then unplug it for 60 seconds. After that, you can plug it in, turn it back on, and try to access the game again.
If that does not work...
2. Reinstall game.