Forum Discussion

tinronney1234

2 years ago

Solved

Error Code 0x8027025a

and it’s still happening…

playstation

xbox

EA_Solaire
2 years ago
Hi @tinronney1234

Your post has been split into it's own thread to avoid necro-posting. Please try the following steps to clear this error up:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

If this doesn't clear the error up, we'll also want to try a full uninstall and reinstall of The Sims. This error could also be due to a sign-in issue with your profile, so if uninstalling and reinstalling doesn't help as well, you'll want to reach out to Xbox support so they can look into this further with you.

EA_Solaire

Community Manager

2 years ago

Hi @tinronney1234

Your post has been split into it's own thread to avoid necro-posting. Please try the following steps to clear this error up:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn it on.

If this doesn't clear the error up, we'll also want to try a full uninstall and reinstall of The Sims. This error could also be due to a sign-in issue with your profile, so if uninstalling and reinstalling doesn't help as well, you'll want to reach out to Xbox support so they can look into this further with you.