Error Code Zero, Black photo glitch. AGAIN. PS4

Question

I play on PS4.Last year I got error code 0 and after managing to fix that I noticed all my photos had turned black. I was absolutely devastated and didn't play for a couple of months. No response from EA support. I learned from last time and started saving all my houses to the gallery, whenever new pictures were added to rooms I'd upload them to my library etc. Well I just had a few more days of error code 0 and yet AGAIN my photos have turned black. Generations of wedding and baby photos. So I think no worries, I've saved the lots to the gallery. I go to the gallery and only ONE of the lots are saved to the gallery. YOU GUYS, I saved these lots MULTIPLE TIMES. I saved rooms full of photos. I saved a museum full of photos. All of them have disappeared and now once again I'm crying over this glitchy, POS game.&nbsp;How the hell can this even happen? I tried so hard to back up my photos, I don't understand how things can disappear from my own library like this. I never want to play this game again. I want a refund for every damn expansion pack. I'm so sick of this. Because I play on PS4, none of the cool solutions will work. I'm literally so fed up. If nobody knows how to fix this, does anyone know how to actually contact EA? I want every penny back&nbsp;

jholly930 · Answer

I play on PS4 and I'm having the same problem with error code 0 too

ea_solaire · Answer

Hi&nbsp;@JHOLLY930&nbsp;

As this report contains multiple bugs and we may already have active dedicated bug report threads opened for them here "Compiled list of reported issues" this thread has been closed.&nbsp;We're currently tracking the issue with photos turning black, please use the current open bug report and be sure to add your information to that open thread:

Photos turning black:&nbsp;https://answers.ea.com/t5/Bug-Reports/Photos-turning-black-1-102-190-1-82/td-p/13100079

As for Error Code: 0, please see the pinned post at the top of the forums here for steps on resolving this error.

If you're looking to get a refund processed for your purchases, you'll want to get in contact with PlayStation support as Sony will need to process a refund for any items bought directly from their store.&nbsp;

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Error Code Zero, Black photo glitch. AGAIN. PS4

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