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NillaVaNelly's avatar
NillaVaNelly
Rising Novice
6 months ago

Everytime My Sims Crash I Am Forced To Start Over

This Has Been Happening To Me Since The Recent Update. After My Game Crash I Lose Everything & Have To Start Brand New. This Has Happened To Me 3 Times So Far.    I Save My New Progress & My Game C...
crashing
updates
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
6 months ago

Hi there,

What platform are you playing on, and are you seeing a specific error code or error message when your game crashes? 

  • NillaVaNelly's avatar
    NillaVaNelly
    Rising Novice
    6 months ago

    I have the xbox one s. I don’t see any error code. Just a black screen, then the game closes.  

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Thanks for those details- this issue is currently being tracked in the open bug report here, please be sure to add your information into this current thread to help us further track and investigate the issue.

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