Forum Discussion

Rising Novice

11 months ago

Everytime My Sims Crash I Am Forced To Start Over

This Has Been Happening To Me Since The Recent Update. After My Game Crash I Lose Everything & Have To Start Brand New. This Has Happened To Me 3 Times So Far. I Save My New Progress & My Game C...

Community Manager

11 months ago

Hi there,

What platform are you playing on, and are you seeing a specific error code or error message when your game crashes?

NillaVaNelly
Rising Novice
11 months ago
I have the xbox one s. I don’t see any error code. Just a black screen, then the game closes.
- EA_Solaire
  Community Manager
  11 months ago
  Thanks for those details- this issue is currently being tracked in the open bug report here, please be sure to add your information into this current thread to help us further track and investigate the issue.