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NillaVaNelly's avatar
NillaVaNelly
Rising Novice
3 days ago

Everytime My Sims Crash I Am Forced To Start Over

This Has Been Happening To Me Since The Recent Update. After My Game Crash I Lose Everything & Have To Start Brand New. This Has Happened To Me 3 Times So Far.    I Save My New Progress & My Game C...
crashing
updates
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
22 hours ago

Hi there,

What platform are you playing on, and are you seeing a specific error code or error message when your game crashes? 

NillaVaNelly's avatar
NillaVaNelly
Rising Novice
17 hours ago

I have the xbox one s. I don’t see any error code. Just a black screen, then the game closes.  

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Thanks for those details- this issue is currently being tracked in the open bug report here, please be sure to add your information into this current thread to help us further track and investigate the issue.

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