Forum Discussion

Rising Novice

11 months ago

Everytime My Sims Crash I Am Forced To Start Over

This Has Been Happening To Me Since The Recent Update. After My Game Crash I Lose Everything & Have To Start Brand New. This Has Happened To Me 3 Times So Far. I Save My New Progress & My Game C...

Community Manager

10 months ago

Hi there,

What platform are you playing on, and are you seeing a specific error code or error message when your game crashes?

NillaVaNelly

Rising Novice

10 months ago

I have the xbox one s. I don’t see any error code. Just a black screen, then the game closes.

EA_Solaire
Community Manager
10 months ago
Thanks for those details- this issue is currently being tracked in the open bug report here, please be sure to add your information into this current thread to help us further track and investigate the issue.