Forum Discussion

helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

helenajade863's avatar
helenajade863
6 years ago

Thanks for your support I have tried all the options you have given

My console is up to date with 

I only uninstalled the magic pack and the issues were resolved.

once I reinstalled the pack the issues continued

I'm abit hesitant to unistall all the packs and games as when I removed the magic pack once it was installed again all the progress I had done with building was lost so Im not fully confident in doing this as I don't want to loose any progress as I have over 100+ hrs of game play saved 

PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago

@helenajade863  The only objects that should disappear from a build are the ones related to the pack you didn't reinstall. So long as you reinstall all the packs, you should have no trouble with items disappearing. You can back your save up to the cloud before you uninstall/reinstall your game if you are worried about losing save progress. 

There have been many reports since the December patch of crashing with these specific instances: traveling, exit/entering build mode and CAS. 

  • helenajade863's avatar
    helenajade863
    6 years ago

    That's what I thought would happen but none of the items restored it just kept the items the pack content was replaced with. I've seen alot of people reporting the same issue... Is there any contact information for the game development team to raise awareness of the issues? Or isit just these forms? 

    • PoptartJuniper's avatar
      PoptartJuniper
      Hero (Retired)
      6 years ago

      @helenajade863  This thread is being used to collect the xb1 crash issue since the December update. 

    • KatrinaNJ's avatar
      KatrinaNJ
      6 years ago

      I've had similar issues. I'm on xbox one and have lost hours in gameplay as well as when I load the game back up it takes 20 plus minutes to load the game in. So it's like I'm spending 80% of my time in loading screens just for it to crash every time I save again. Then I have to replay those few minutes or if I forget to save for a while 30 mins. I cant travel right now unless i want to spend over an hour in loading screens just to get somewhere because it crashes 90% of the time when I try to travel and 80 when I try to save. It's getting frustrating and I ended up rage quitting on sims last night because it will not let me save. I have tried every single troubleshooting step and even contacted ea support but nothing is working. Everything is up to date and I check every single day for a new update because this is awful.

      • helenajade863's avatar
        helenajade863
        6 years ago

        Hello I can understand how frustrating this is as it happened alot to me and it made me just want to uninstall the game all together but the amount of money that has been spent id be loosing out. 

        Have you activated the cheats? 

        The way I resolved the issue without support from ea was saving the houses I made to my library and making a new save then deleted the previous save with issues 

        It now allows me to travel the issue is still there but its very less frequent that it crashes its still frustrating but I believe on one of the houses I've used glitched out when useing cheats. 

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