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helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago
Hi @EMMS2025,

Could you share a bit more about the crashes? When do they happen? For example, does it happen when traveling worlds, when visiting the vets, etc.

Can you also expand on what troubleshooting steps you've tried?

Thank you,

EA_Lanna
EMMS2025's avatar
EMMS2025
Seasoned Veteran
6 years ago

I have power cycles my xbox one, cleared cache, cleared persistance storage. Cleared local saves, reset xbox. I even deleted my account then added it back. I deleted my save game and started over again it worked for two days then back to kicking me out. It used to kick me back to the start screen now it kicks me all the way out.

It usually happens when I have been playing for a while and then go to another household. Specifically the Del Sol Valley households. If I exist CAS it will crash. Existing build mode and when traveling it crashes too. It almost like if I do anything that requires loading it will crash.

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