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helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago
Hi @EMMS2025,

Could you share a bit more about the crashes? When do they happen? For example, does it happen when traveling worlds, when visiting the vets, etc.

Can you also expand on what troubleshooting steps you've tried?

Thank you,

EA_Lanna
EMMS2025's avatar
EMMS2025
Seasoned Veteran
6 years ago
@EA_Lanna I haven't received a reply?
    • EMMS2025's avatar
      EMMS2025
      Seasoned Veteran
      6 years ago

      Thank you I will try them.

    • helenajade863's avatar
      helenajade863
      6 years ago

      These suggestions have already been updated ect everything is upto date. Its the same response as always just asking the same questions that has already been answered and this is getting beyond a joke the amount of money we have put into this game you would think a resolution would be in motion or even fixed by now it just seems we're getting fobbed off with this issue which is extremely annoying for it to continue this long how's this even acceptable? In my experience in my work experience this would fall under not fit for purpose as its deemed unplayable. GIVE US A RESPONSE TO HELP FIX THIS!!! THIS HAS BEEN GOING ON FOR OVER 5 MONTHS. Will we be compensated with the new packs for free? As you seem to dashing out more surveys to help choose the next packs than actually helping the gamers play your game! Ea is becoming a shambles fix up your game before you loose loyal customers

      • EMMS2025's avatar
        EMMS2025
        Seasoned Veteran
        6 years ago

        Yeah it is getting pretty sad at this point. I have done the updates and even deleted my saved game with all my progress and it still crashes. 

    • sahmoistout's avatar
      sahmoistout
      6 years ago

      @EA_Lannaand @EMMS2025,

      The steps used in the following post worked for me:
      https://answers.ea.com/ea/board/message?board.id=the-sims-4-technical-issues-consoles-en&message.id=6727#M6727

      I forgot to sell the furnishings when we bulldozed the old lot, but the crashing finally stopped!

      Our system was crashing for about a month and this issue makes people stop playing altogether. It seems more people need to know about this work-around since it doesn't look like this will be fixed any time soon.

      • EMMS2025's avatar
        EMMS2025
        Seasoned Veteran
        6 years ago

        I will definitely try this thanks!! For all the troubleshooting methods didn't work.

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