Forum Discussion

helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

helenajade863's avatar
helenajade863
6 years ago
@PoptartJuniper Any news on an actual fix or just more forms and the same old troubleshooting methods?
  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago
    @helenajade863 If we can get PS4 users to share crashing saves, then it would help XBox also since you all can't share crashing saves. The Guru's have been asking for PS4 saves for a couple months now. Otherwise I have linked everything in the solution post that has been recommended and other users have advised helped them.

    For PS4 usually just deleting the autosave and manually loading saves (never loading the autosave essentially) by pressing "Load Game" from the start menu stops the crashing from build/travel/CAS exit.

    If not, save before you travel, go to the CAS, or enter build mode is all I can recommend if you have exhausted the troubleshooting on XB1.
    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      6 years ago
      Hi there, a wee heads up.

      A few recent posts have been removed from this thread to limit thread derailment. This thread and the technical issues board are both dedicated to flagging technical issues and receiving technical advise to help with those issues. Please aim to keep those on topic as derailment breaks the forum rules.

      Thanks,

      EA_Lanna
    • helenajade863's avatar
      helenajade863
      6 years ago

      @PoptartJuniper Okay so I've uploaded a vid to YouTube with this error.. Why has this not been asked for by other xbox users too as we don't have the same privileges as PS players... We need a resolution ASAP it's gone on for too long

      @PoptartJuniper The main issue with this bug is when you're trying to SAVE and/or Travel it crashes so you loose all progress you have made while playing.. In most case's it's not long before the crash happens.

      (CM: double post merged together)

      • PoptartJuniper's avatar
        PoptartJuniper
        Hero (Retired)
        6 years ago

        @helenajade863 @CrypticKam 

        It's wonderful that you have posted a video to this thread showing what happens in your game.

        You are both welcome to air your grievances and discuss your thoughts, but please do so on the General Discussion and Feedback forum as your posts have become feedback and a discussion and you are not looking for further tech support. This thread and forum is for Tech Support issues.

    • NotBarney's avatar
      NotBarney
      5 years ago

      Hey, I read there’s been some crashing problems on Xbox, and they’ve made the game slightly more annoying than fun for me. Until they’re debugged, I’ll find something else to do. If anyone learns about them being resolved, please post a response here.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,750 PostsLatest Activity: 4 hours ago