Forum Discussion
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.27.3.2300
What expansions, game packs, and stuff packs do you have installed? All stuff packs, game packs, and expansion packs are installed
Steps: How can we find the bug ourselves? It’s in live mode
What happens when the bug occurs? I can’t click on any any objects or sims, and it won’t load anything it just keeps crashing
What do you expect to see? It’s crashes
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No
Everytime I open my sims game and get to live mode it won’t let me click on anything, and when it does no options pop up, it won’t let me save, and then it crashes.
Edit By Crinrict: Added Tag to Title, Adjusted Title
Hi there,
Is this issue still occurring for you?
If so, could you perform a hard reboot of your console to clear your cache?
Xbox One Hard Reset:
- Holding the power button down for 10 seconds while the system is on will perform a hard reset.
- The Xbox One Will Switch Off.
- Power on the Xbox One again. You’ll see a green start-up screen.
- All your data is preserved, but the cache will be cleared and settings may reset
If this doesn't fix your issue then you might try uninstalling then reinstalling the base game and all the packs and see if that solves your problem.
Hopefully one of these two will fix the crash issue.
If not, then we will need to investigate more of what is going on.
-SimGuruJoystick
- 5 years ago@SimGuruJoystick Please investigate ASAP this has gone beyond a joke. A resolution was done for PS and not xbox. We as xbox users feel like we have been pushed away and ignored by the developers. Fix the issue before you loose more loyal users
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