Forum Discussion

helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

gators82577's avatar
gators82577
Seasoned Rookie
6 years ago

I’m not really sure how this things works, so I will ask you since you seem to be the only one responding. Is someone from EA going to look into this and work on a solution?  It seems really disheartening that no one from EA is responding to this and it has been two months on this post and TWO YEARS on the previous thread that this was discussed on.  The problem was so prevalent that I just uninstalled university and play the game with less crashes (though they do happen still).  I should try to get my money back but if EA doesn’t care enough to even send one person to respond to this then why would they care about offering a refund on a clearly broken product. 

Alexandria554's avatar
Alexandria554
5 years ago

Ever since the update with knifty Knitting I can not play without crashing or have other issues. It will completely exit out of the game and if I open it I have to start over. I've uninstalled everything and reinstalled it, that didn't work. My character does not follow the commands well. The fast forward freezes a lot. I've had a glitch where they won't go to work no matter what I do or if I tell them to do something the command completely disappears. I have everything except for eco-living. I've tried rebooting the system and clearing the cache. This is been a problem for a very long time but it got so much worse after this update.

    • EMMS2025's avatar
      EMMS2025
      Seasoned Veteran
      5 years ago

      Is ea going to do something about this. I am to the point where I am going to stop playing or buy any other games from EA. It is apparent that others aren't satisfied with other games made by EA either. So please don't take my word lightly. Just tell us if it can be fixed or not so we can make the decision to deal with it or move and no longer invest money into this game. Ty

      • CrypticKam's avatar
        CrypticKam
        Rising Adventurer
        5 years ago

        I now have 2 of my main houses that won't load. I crash to my Xbox home screen every time. Family #1 has a home lot file size of 573kb and a family size of 657kb according to the gallery.  Family #2 has a home lot file size of 6mb and a family size of 145kb. Not sure how that lot file got so big. Anyway, it was completely playable 2 months ago with zero problems. Now it will not load. My gallery has been cleaned up.  Tons of Maxis files removed. When will my game stop crashing while traveling? When will my lots be playable again?  We've been waiting for a fix way too long! 

        I've done all the steps you recommended and it did not help at all. This IS an EA issue that needs to be addressed. 

  • GoldenNyte's avatar
    GoldenNyte
    5 years ago

    It often happens for me During Or After I use Build mode without fail. Clearing Cache Don't do a thing for me well maybe adds about 10 extra minutes of playtime before it crashes and Uninstall and reinstall doesn't help either.The Last update I can remember that ran pretty well for me was Well September/October 2019 after that I got the Harvestable bug from november 2019 then Cracking audio from the Eco Life update and frequent crashing. I am wondering if Seasons is the culprit heavy fps usage during Storms and Blizzards. As I said before EA Fix your S#!T Now!!!

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