Forum Discussion

kieran3954's avatar
4 years ago

Game keeps disconnecting my wifi every 10-30 mins; Xbox

I play on xbox, and the game keeps disconnecting my wifi on my xbox one every 10-30 mins everytime I play the game. My internet won't come back on either 20 secs or 10 mins later, it varies. It's been happening ever since I bought the game, and I know it's not because my wifi could be having issues because my internet connection is still working on other devices in my home when it disconnects. Other games I own also work fine and don't disconnect my wifi but the Sims 4 does. I've searched online everywhere for solutions to my problem but nobody has my issue, and this is very frustrating since it disconnects my wifi A LOT. Restarting my xbox and resetting my router doesn't work, and doing a hard reset on my xbox gives me no luck either. This is an issue with the game that needs fixing immediately please!

3 Replies

  • kieran3954's avatar
    kieran3954
    4 years ago
    @PoptartJuniper I tried that too, and I really don't understand why it's still doing this. I'm at a point of maybe just quitting the game and start playing something else that will work for me. Sims 4 is really fun to play but being disconnected from my wifi every 10 mins is extremely irritating.
  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    4 years ago
    @kieran3954 Can you try connecting your XBox using a cable instead of the wifi? The disconnections seem to be common with XBox. You may have some interference with the wifi on your xbox that is causing the disconnects. If the disconnect stops when you use a cable, you know there is interference with your wifi reaching your XBox.

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