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Lights_Reprisal's avatar
Lights_Reprisal
Seasoned Newcomer
7 days ago

Game not working

Having issues with my game. Most of my packs aren’t working. I can’t even play the game. I try loading a saved game and it says some content is missing and needs to be loaded or installed in order to...
crashing
playstation
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
6 days ago

Heya Lights_Reprisal​ Are all your packs showing normally in your game again now that you've reinstalled all your content?

 

fatalmoon65​ Could you attach a screenshot to your post of the error you're seeing please? 

  • fatalmoon65's avatar
    fatalmoon65
    Seasoned Hotshot
    6 days ago

    Here is the first thing I see when I start the game. Notice that my gamertag shows that I'm connected and signed in, but there is no moola showing (should be 200 after I bought the maker pack.)

    I have to go into Game Options>Other>Link EA Account. It will tell me I need to restart, but when I do, I still get the above screen again. So then I have to exit again, sign out of my Xbox account and then sign back in. Then I go into Xbox preferences and "clear persistent storage" and then go to the Sims "Manage Games and Add-Ons" on the Xbox, delete the 1GB of extra space that always gets created (that is right underneath the game file), then restart. And 4-5 times of doing that later, it will finally show this:

    Then can look in the marketplace and see the pack but it has been uninstalled

    I was able to install the make pack at this point, so it looked like this:

    I get this error message almost every time I have to start the game, which is what makes me have to clear the persistent storage and clear the extra storage (sorry I forgot the name of it but it's the extra storage that gets generated underneath the actual game file when I look at the info for the Sims under "Manage Games and Add Ons." I don't know if it has anything to do with this but here's a picture of what it says:

     

     

     

     

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      1 day ago

      fatalmoon65​ Bri00​ Thanks for these details, let's try the following to clear this up:

      Power cycle your console:

      • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
      • Unplug the console's power cable. Wait 10 seconds.
      • Important Be sure to wait at least 10 seconds. This step resets the power supply.
      • Plug the console power cable back in.
      • Press the Xbox button on your console to turn it on. 

      Check that your game is fully updated:

      To set your console to automatically receive updates:

      • Press the Xbox button to open the guide.
      • Select System > Settings > System > Updates & downloads.
      • Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

      Check that your console system software is updated:

      • Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
      • Select System > Settings > System > Updates & downloads.
      • Under Updates, you’ll see:
        • Console update available. Select this button to begin your update, or
        • No console update available. This means your console is up to date

      Delete your Sims 4 save files (Note! Please save your households/lots to your online Gallery before doing this step or you will permanently lose your families/builds)

      • On Home, select My games & apps.
      • Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
      • In the menu on the left side of the screen, scroll down to Saved data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
      • You'll be prompted to confirm deletion of this game save data:
        • Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. You do not want to sync the Autosave from the cloud, you want the game to make a new one.

      Uninstall and Reinstall the game:

      Uninstall

      • Press the Xbox button to open the guide, then select My games & apps > See all > Games.
      • Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts.

      Reinstall

      • You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library.
      • DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.

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