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KGIRLGrounds's avatar
KGIRLGrounds
Seasoned Novice
12 days ago
Solved

Game packs

Hey guys so I got the update on my ps5 it kicked 11 packs I have and they aren’t showing up anymore. I tried deleting the whole game and redownloaded all the packs and the 11 still aren’t showing up in my game at all. It says installed everywhere and I can’t download it from my ps app onto my console either. Any advice would be great thank you :)))

playstation
  • EA_Solaire's avatar
    EA_Solaire
    11 days ago

    Heya KGIRLGrounds​ 

    First please try the following:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

    Let me know if your content is showing as installed, but still isn't available in-game for you. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Heya KGIRLGrounds​ 

    First please try the following:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

    Let me know if your content is showing as installed, but still isn't available in-game for you. 

  • KGIRLGrounds's avatar
    KGIRLGrounds
    Seasoned Novice
    10 days ago

    I did everything up to the dlc list and install. Because when I go to my lists on the sims app it says download to use, but when I go to DLC says installed? Then I got a white screen trying to take pictures and had to restart my whole game 🫠

  • KGIRLGrounds's avatar
    KGIRLGrounds
    Seasoned Novice
    10 days ago

    I did it 3 more times and restarted my ps5 and it worked so thank you so much!! 

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