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Salteaexperienc's avatar
Salteaexperienc
3 years ago
Solved

Given the wrong pack? [Sims 4]

Hi! I recently bought the Werewolf pack for the sims 4 and was using it just fine, but after turning on my Xbox a few hours ago I realized it wasn’t there. I tried a few things to get it to work, las...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hello @Salteaexperience,

    If you have an active Xbox Ultimate membership, that would include an EA Play membership as well. With EA Play, Get to Work is included with that membership, so that's most likely where that expansion has come from on your account.

    For Werewolves, if that's no longer showing under your Add-Ons to download again, please look over the purchase history for your Xbox account to be sure there were no purchase issues with this transaction, and to verify that this pack was purchased on the Xbox account you're currently logging in with. If Werewolves is not showing there under your purchase history, you'll need to get in contact with Xbox support as this purchase is made from the Xbox store directly on your console so they can review the transaction details with you further and see what's going on. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @Salteaexperience,

If you have an active Xbox Ultimate membership, that would include an EA Play membership as well. With EA Play, Get to Work is included with that membership, so that's most likely where that expansion has come from on your account.

For Werewolves, if that's no longer showing under your Add-Ons to download again, please look over the purchase history for your Xbox account to be sure there were no purchase issues with this transaction, and to verify that this pack was purchased on the Xbox account you're currently logging in with. If Werewolves is not showing there under your purchase history, you'll need to get in contact with Xbox support as this purchase is made from the Xbox store directly on your console so they can review the transaction details with you further and see what's going on. 

  • Salteaexperienc's avatar
    Salteaexperienc
    3 years ago
    @EA_Solaire Hi! Yeah, thank you! Just realized I bought the pack on the wrong account and happened to have that pack as well lol. Thank you again!!
    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @Salteaexperience 

      Glad to hear you were able to find Werewolves, thank you for this update!

      If you run into any other issues that need attention, don't hesitate to let us know 🙂 

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