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Mimi2AL's avatar
1 year ago
Solved

Households Disappeared

  So I recently created a new household (on Xbox Series X), and the next time I played, all of my other households had disappeared and the lots had reverted to normal. It's as if I had started a new game and saved over my existing world (which I didn't do). Any ideas? Unfortunately I don't have any backup saves, so any help would be greatly appreciated.

  • Hello @Mimi2AL 

    Have you checked if you're able to restore these saves from your cloud save data? If you were playing offline, your game saves wouldn't resync from the cloud. If the save files aren't available in your cloud, I'm afraid we wouldn't be able to restore them. 

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hello @Mimi2AL 

    Have you checked if you're able to restore these saves from your cloud save data? If you were playing offline, your game saves wouldn't resync from the cloud. If the save files aren't available in your cloud, I'm afraid we wouldn't be able to restore them. 

  • Mimi2AL's avatar
    Mimi2AL
    1 year ago

      Thank you for your suggestion! I'm always online when I play though, so it sounds like I'll just have to start over from scratch.