Forum Discussion

2 years ago

Solved

I was playing then the game said I didn't have internet

I have been playing a little over a week on XBox X. At first I could play the main game but when I would try to purchase an expansion it said I didn't have internet. Then one day it was working and...

playstation

xbox

EA_Solaire
2 years ago
Hi @Darswinkle

Please give the following steps a try to help with this error:

Please run through the connection guide here as well as the steps from Xbox

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Try removing and re-adding your gamertag from your Xbox

Check that you have an open NAT type on your console

EA_Solaire

Community Manager

2 years ago

Hi @Darswinkle

Please give the following steps a try to help with this error:

Please run through the connection guide here as well as the steps from Xbox
Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Try removing and re-adding your gamertag from your Xbox
Check that you have an open NAT type on your console