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AuntySydney's avatar
AuntySydney
3 years ago
Solved

Ive lost all my expansion packs for the sims and i need a way to redeem them

I would like to have all the sims stuff back to my sims on the ps4 I had all the expansion packs and when my system updated and I logged back in it said I have none.
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @AuntySydney 

    Were you previously game-sharing or were these packs all bought on your account? Please look over the transaction history on your console to be sure you're currently logging in with the same account that these packs were purchased on. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @AuntySydney,

Let's first be sure that all your content is fully installed to your PS4 by following the steps here:

  • Restore the licenses on your console 
  • Go to your Game Library 
  • Scroll to Your Collection
  • Select The Sims 4
  • Scroll down to Add-Ons and locate your DLC here
  • Select the DLC in this list and select Install
  • When the download finishes, let your new content install and restart The Sims

If your packs are still not accessible once you've tried this, be sure to let me know! 

  • AuntySydney's avatar
    AuntySydney
    3 years ago

    I have tried that already and it won't let me access them at all

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @AuntySydney 

      Were you previously game-sharing or were these packs all bought on your account? Please look over the transaction history on your console to be sure you're currently logging in with the same account that these packs were purchased on. 

      • AuntySydney's avatar
        AuntySydney
        3 years ago

        I wasn't gamesharing, I spent the money myself. I can look for the transaction history through my bank account.

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