Forum Discussion

hollywaug's avatar
hollywaug
3 years ago
Solved

Locked packs on ps4

I moved my ps4 from one house to another (temporarily) and all of my sims 4 add-ons are gone. I get the “data incomplete” pop up whenever I log in. I tried redownloading it all, and restoring licence...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @hollywaug 

    I'd recommend you get in contact with PlayStation support here so they can review your transaction history and account details a bit further with you to see why your content is being blocked from a different network. 

hollywaug's avatar
hollywaug
3 years ago

All i did was move my playstation from my house to another. i made sure i was logged into everything that would hold the all of my DLC's. For some reason my DLC's were locked from being used when i got everything set up. I'm back home now and it all works but i really don't want this to be a problem when i move house permanently later this year. There is also only one account on my PS$ currently. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@hollywaug 

I'd recommend you get in contact with PlayStation support here so they can review your transaction history and account details a bit further with you to see why your content is being blocked from a different network. 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,709 PostsLatest Activity: 2 minutes ago