Forum Discussion

giegie92's avatar
giegie92
Seasoned Newcomer
5 days ago
Solved

Missing bonus content from pre-order - console profiles

Hoping someone can help! I’ve just realised that I don’t have the bonus content for Enchanted By Nature or Growing Together available. I play on console and me and my partner have our own profiles - ...
expansion packs
playstation
  • EA_Solaire's avatar
    EA_Solaire
    4 days ago

    Hey there giegie92​ 

    The bonus content is only available on the profile that purchased the packs, so if you're game sharing, you won't be able to access that content from a different profile. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 days ago

Hey there giegie92​ 

The bonus content is only available on the profile that purchased the packs, so if you're game sharing, you won't be able to access that content from a different profile. 

  • giegie92's avatar
    giegie92
    Seasoned Newcomer
    4 days ago

    Thank you, I appreciate we can’t both have it but it’s the same console and it’s not played on his profile - I’m assuming no way of altering it so it aligns to my profile at all? 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 days ago

      giegie92​ You can reach out to PlayStation support directly to explore your options and see if that content can be transferred over. 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,748 PostsLatest Activity: 12 hours ago