Forum Discussion

3 years ago

Solved

Missing DLC The Sims 4 Highschool years

I’ve purchased The sims 4 high school years before it came out , and I haven’t gotten the DLC and when I’m in game and I go to the area that shows all of your packs , it says that the pack is unowned...

playstation

xbox

EA_Lanna
3 years ago
Hi @xllROYALTYllx and @Hotmama234,

Thanks for your patience. If you're missing the DLC, please reach out again with your proof of purchase to the support team. Click here to create a Help ticket and contact EA Help Support: https://help.ea.com/en/contact-us/

- EA_Lanna

xllROYALTYllx

3 years ago

Hi, I am also receiving this issue. I purchased The Sims 4 Highschool Years expansion pack yesterday through Amazon for Mac, and when I loaded it into my game, the bonus content for the DLC was not in my game. I went to the main menu and saw two copies of The Sims 4 Highschool Years: one saying I owned the pack and one stating the DLC is unowned. I closed out of my game, went into Origin, and noticed that there also were two versions of the TS4 HSY expansion pack. I uninstalled the DLC and attempted to download the second duplicate to see if the content would load up. Unfortunately, Origin wouldn't let me download the second version and only allowed me to purchase the pack as a gift since the DLC is linked to my account. Please Help; I would love to have the bonus content in-game.

EA_Lanna

Community Manager

3 years ago

Hi @xllROYALTYllx and @Hotmama234,

Thanks for your patience. If you're missing the DLC, please reach out again with your proof of purchase to the support team. Click here to create a Help ticket and contact EA Help Support: https://help.ea.com/en/contact-us/

- EA_Lanna